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Ian Gotts @iangotts
Ian Gotts @iangotts

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Why every Salesforce Org needs a Center of Excellence

SUMMARY — SUMMARY Salesforce was a Ford Focus, now it is an Aston Martin GTE race car. Salesforce was quick, easy and safe. But had a narrow focus. Now it is strategic, powerful and flexible. …

Salesforce

10 min read

Why every Salesforce Org needs a Center of Excellence
Why every Salesforce Org needs a Center of Excellence

May 4

Salesforce DevOps Center : beta June’22

What is DevOps Center — What is DevOps Center Moving metadata between Sandbox and Production Orgs has never been easy, particularly for the declarative developer — i.e. the Admin. Change sets are a painful experience and replacing them has been long overdue. Fortunately that wait is over. DevOps Center is the free replacement for Change Sets and it goes…

Salesforce

9 min read

Salesforce DevOps Center : beta June’22
Salesforce DevOps Center : beta June’22

Nov 3, 2020

Mapping Aviation Gin’s top level process — “The Process”

I’ve long been a fan of Ryan Reynold’s quick wit, chiselled good looks, but mostly his quirky marketing. His purchase of Aviation Gin has… — I’ve long been a fan of Ryan Reynold’s quick wit, chiselled good looks, but mostly his quirky marketing. …

Process Improvement

2 min read

Mapping Aviation Gin’s top level process — “The Process”
Mapping Aviation Gin’s top level process — “The Process”

Mapping Aviation Gin’s top level process — “The Process”

I’ve long been a fan of Ryan Reynold’s quick wit, chiselled good looks, but mostly his quirky marketing. …

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Oct 30, 2020

Salesforce implementation maturity benchmark launches

OrgConfessions.com — OrgConfessions.com What started as a fun project, collecting anecdotes about implementation issues in April 2019 became a book, movie trailer and presentation series by Dreamforce19. At that point we’d got 400 confessions and made the bold claim that we’d have 1000 by Dreamforce2020. …

3 min read


Oct 30, 2020

Develop in production: insane or inspired?

Dreamforce19 — Accelerating implementation We all know the benefits of accelerating and streamlining the release cycle; the business is more agile and reduced development effort. But there are even greater benefits if you think about the entire implementation lifecycle, which includes improved analysis that engages the end users to discover what they really need…

Salesforce

6 min read

Lessons not confessions: 1000 OrgConfessions and counting
Lessons not confessions: 1000 OrgConfessions and counting

Oct 25, 2020

Lessons not confessions: 1000 OrgConfessions and counting

Dreamforce19 — Dreamforce19 At Dreamforce19 we had 405 OrgConfessions.com. Less than a year later we are at over 1,000. So what has changed, and how does it impact you, the Admin, Developer and Consultant? First, let’s look at the root cause analysis of the OrgConfessions and see how they have changed in the…

Salesforce

3 min read


Sep 1, 2020

Regulatory Compliance and Risk Management

How process-led approach helps to tackle regulations and risks — Whatever regulation you have to operate within, producing documentation and building a compliant management system can become a major overhead. While every system is intended to add value and support the people who need to operate within it, many management systems can become the proverbial “tail wagging the dog”. When…

5 min read


Jun 4, 2020

Work.com — 1st impressions and implementation considerations

THINKING AHEAD — THINKING AHEAD Salesforce, as ever, is thinking ahead of the game. Whilst everyone was trying to come to terms with shutdown, Salesforce created an excellent COVID-19 Response playbook to help leaders and managers understand how to transition through the stabilize, reopen and into the growth phases. In this recent SalesforceBen article I…

8 min read

Work.com — 1st impressions and implementation considerations
Work.com — 1st impressions and implementation considerations

May 29, 2020

I understand why it is so difficult to clean up an Org: Poison Oak

I Marie Kondo’d the hell out of my office. Why did it take 4 years and 10 weeks of lockdown? — I have been WFH on and off since we started Elements.cloud in 2016. …

Salesforce

2 min read


May 15, 2020

Best Practice: Drive up Salesforce user adoption — in-app help & feedback

Business benefits — Business benefits Poor user adoption is a triple threat: users not using apps, so no data and wasting money on Salesforce licenses users using apps but entering incorrect data leading to poor decision making by humans and Einstein user using apps but wasting time with “field that look like CVS receipts” Post…

6 min read

Best Practice: Drive up Salesforce user adoption — in-app help & feedback
Best Practice: Drive up Salesforce user adoption — in-app help & feedback
Ian Gotts @iangotts

Ian Gotts @iangotts

Founder & CEO Elements.cloud: OrgConfessions.com, Salesforce customer & evangelist since 2002 : Author : Speaker bit.ly/IGshowreel

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