You meet your hero. What will you ask? Imagine you had a brief opportunity to meet your business, sports or celebrity hero, be it Marc Benioff, Taylor Swift, Ryan Reynolds, or any other figure you admire. The key to making the most of such a rare encounter would be asking the right questions. I started having bass guitar…

Wikipedia: a concept in software development that reflects the implied cost of additional rework caused by choosing an easy (limited) solution now instead of using a better approach that would take longer. …

When I arrived in the US 10 years ago I had 30 years of driving experience. But still needed to pass the US test to get my California license. Clearly, I knew how to drive, albeit on the wrong side of the road!! I expected to pass but I still…

Salesforce is now a strategic application in the IT landscape. Salesforce’s vision of Customer 360 is becoming a reality in organization after organization. A key aspect of that vision is that customer data is available to different upstream systems (including marketing systems, websites, self-service portals, and communities) as well as…

What is DevOps Center Moving metadata between Sandbox and Production Orgs has never been easy, particularly for the declarative developer — i.e. the Admin. Change sets are a painful experience and replacing them has been long overdue. Fortunately that wait is over. DevOps Center is the free replacement for Change Sets and it goes…

I’ve long been a fan of Ryan Reynold’s quick wit, chiselled good looks, but mostly his quirky marketing. His purchase of Aviation Gin has enabled him to really lean into it with fantastic YouTube ads like The Truce, the ad within an ad with Samsung, and the announcement of the…

OrgConfessions.com What started as a fun project, collecting anecdotes about implementation issues in April 2019 became a book, movie trailer and presentation series by Dreamforce19. At that point we’d got 400 confessions and made the bold claim that we’d have 1000 by Dreamforce2020. We’ve hit our 1000th Org Confession before…

Accelerating implementation We all know the benefits of accelerating and streamlining the release cycle; the business is more agile and reduced development effort. But there are even greater benefits if you think about the entire implementation lifecycle, which includes improved analysis that engages the end users to discover what they really need…

Dreamforce19 At Dreamforce19 we had 405 OrgConfessions.com. Less than a year later we are at over 1,000. So what has changed, and how does it impact you, the Admin, Developer and Consultant? First, let’s look at the root cause analysis of the OrgConfessions and see how they have changed in the…